1.1 Information Needed To Use The SPACE Platform.
We ask for and collect personal information about you when you use SPACE Platform. Without it, we may not be able to provide you with all the requested services. This information includes:.
1.2 Information You Choose to Give Us.
You may choose to provide us with additional personal information in order to obtain a better User experience when using SPACE Platform. This information may include:
1.3 Information Automatically Collected By Your Use Of The SPACE Platform And Our Payment Services.
When you use the SPACE Platform, we automatically collect information, including personal information, about the services you use and how you use them. This information may include:
We use these technologies for a number of purposes, such as:
1.4 Information We Collect From Third Parties.
SPACE may collect information from other sources. We do not control, supervise, or respond to how the third parties use your data. Any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We store, use, and process information about you (1) to provide, develop, understand, and improve the SPACE Platform; (2) to create and maintain a safe and trusted marketplace; (3) to provide, personalize, measure, and improve our advertising and marketing; (4) to provide payment services; (5) to comply with any legal obligations we have. We use personal information to:
2.1 Provide, Develop, Understand, And Improve The SPACE Platform.
2.2 Create And Maintain A Safe And Trusted Marketplace.
We process this information given our legitimate interest in protecting the SPACE Platform, to measure the adequate performance of our agreement with you, and to comply with applicable laws.
2.3 Provide, Personalize, Measure, And Improve Our Advertising And Marketing.
We will process your personal information for the purposes listed to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your SPACE Account.
2.4 Provide Payment Services.
2.5 Legal Obligation Compliance.
3.1 With Your Consent.
Where you have provided consent, we share your information, including personal information, as described at the time of consent.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your SPACE account or participating in promotional activities by SPACE partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to SPACE or otherwise promote our products and services.
3.2 Sharing Between Users.
To help facilitate bookings or other interactions between Users, we may need to share certain information such as:
3.3 Listings, and other Public Information.
To a limited extent, SPACE Platform lets you publish information, including personal information, that is visible to the general public. Specifically, Listing pages are publicly visible and include information including the name of the Listing Owner and any information they may have shared about themselves in the Listing descriptions.
Based on our legitimate interest to promote the SPACE Platform we may display parts of the SPACE Platform (e.g., your Listing page) on sites operated by SPACE’s business partners, using technologies such as widgets or APIs. If your Listings are displayed on a partner’s site, information from your public profile page may also be displayed.
Other information publicly visible:
Information you share publicly on the SPACE Platform may be indexed through third-party search engines.
3.4 Additional Services By Listing Owners.
Listing Owners may need to use third party services available through the SPACE Platform to assist with their event, such as cartage services, furniture rental, cleaning services, marketing services, or catering providers. Listing Owners may use features on the SPACE Platform to share information about the Guest with such third party service providers (like check-in and check-out dates, Guest name, Guest phone number) for the purposes of coordinating the event and providing related services.
3.5 Compliance With Law, Responding to Legal Requests, Preventing Harm And Protection Of Our Rights.
SPACE may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against SPACE, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our Users to legal liability, (iv) to enforce and administer our Terms of Service or other agreements with Users, or (v) to protect the rights, property or personal safety of SPACE, its employees/contractors, its Users, or members of the public.
Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon SPACE’s property, its Users and the SPACE Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that User about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
For jurisdictions where SPACE facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Hosts’ and Guests’ information about transactions, bookings, Listings and occupancy Taxes to the applicable tax authority, such as Host and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
In jurisdictions where SPACE facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through SPACE in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, periodically thereafter, such as the Host’s full name and contact details, Listing address, tax identification number, Listing details, and number of days booked.
3.6 Programs With Managers And Owners.
We may share personal information of Hosts and Guests such as booking information, and information related to compliance with applicable laws such as short-term rental laws with landlords, management companies, and/or property owners (the “Building Management”), in order to facilitate programs with Building Management. For example, guest booking and personal information, including guest contact information, may be shared with the Building Management of the building, complex, or community where a host lives/operates business and/or the listing is located, to facilitate hosting services, compliance with applicable laws, security, billing, and other services.
3.7 Service Providers.
SPACE uses a variety of third party service providers to help us provide services related to the SPACE Platform and the Payment Services.
3.8 Social Media Platforms.
Where permissible according to applicable law we may use certain limited personal information about you, such as your handle, to hash it and to share it with social media platforms, such as Facebook, Google, Instagram, Twitter, or LinkedIn, to generate leads, drive traffic to our websites or otherwise promote our products and services or the SPACE Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by SPACE. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
Please note that you may, at any time, ask SPACE to cease processing your data for these direct marketing purposes by sending an e-mail to email@example.com.
3.8 Business Transfers.
If SPACE is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence).
3.9 Aggregated Data.
We may also share aggregated information (information about our Users that we combine together so that it no longer identifies or references an individual User) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
We review, scan, or analyze your communications on the SPACE Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. We will not review, scan, or analyze your communications for marketing or profiling purposes, and we will not sell these communications or analysis of them.
These activities are carried out based on SPACE’s legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, and improving and ensuring the adequate performance of our services.
We reserve the right to immediately cease your SPACE account if we feel you have violated our Terms of Service or have participated in activity that could be considered malicious or in bad faith.
The SPACE Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party branded services (“Third Party Partners”). SPACE doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, SPACE, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may exercise any of the rights described in this section by sending an email to firstname.lastname@example.org. Please note that we may ask you to verify your identity before taking further action on your request.
6.1 Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your SPACE Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
6.2 Rectification Of Inaccurate Or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your SPACE Account).
6.3 Data Access And Portability.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
6.4 Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the agreement between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the SPACE Platform to you, you can request that we erase your personal information and close your SPACE Account. Please note that if you request the erasure of your personal information:
6.5 Withdrawing Consent And Restriction Of Processing.
Where you have provided your consent to the processing of your personal information by SPACE you may withdraw your consent at any time by sending a communication to SPACE specifying which consent you are withdrawing. This may necessarily result in the closure of your account. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant to Section 6.6 and pending the verification whether the legitimate grounds of SPACE override your own.
6.6 Objection To Processing.
In some jurisdictions, applicable law may entitle you to require SPACE not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing SPACE will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time, ask SPACE to cease processing your data for these direct marketing purposes by sending an e-mail to email@example.com.
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
If you know or have reason to believe that your SPACE Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your SPACE Account, please contact us following the instructions in the Contact Us section below.